Customer Service

Methods of Payment

BuffaloPrecision.com is a fully secured site and employs leading internet security encryption for all your orders!

Pricing and Discounts

Please note that we service the 48 contiguous US states exclusively. Prices found on our web site are only valid for online orders. Fax or Phone orders cannot be accepted at the prices listed on the site.

Privacy

We consider the information you choose to share with us personal and confidential. We will not sell or share any of your information without your express consent. For more information, please click here.

Shipping & Handling

We know that when you need flat ground stock, you need it yesterday. This is why we normally ship in-stock items ordered by 12pm CST Monday – Friday the same day you placed your order.

Please inspect the condition of your purchase at the time of delivery and report any damage immediately to the carrier driver for claims processing.

If you request expedited shipping, you will be charged extra for the shipping and handling cost. You will be informed of the amount via e-mail notification.

Sales Tax

One of the great advantages of ordering online is that if you’re in a state where we do not have a location, you do not have to pay sales tax on your purchase. However, state laws require companies to collect sales tax from residents when shipping merchandise to states where the company has established offices.

We will automatically compute and add sales tax to your order unless you indicate that you are tax exempt. If we do not have a copy of your tax exemption form or if you are a first time buyer at our site, you must fax us a copy of your sales tax exemption letter/form within 5 business days of your purchase to (630) 883-3140, (Attn: Buffaloprecision.com). Please include a copy of your order invoice or your customer number.

If you are not tax exempt or do not send us proper documentation of your tax exempt status in a timely manner, we will place a charge on the order in the amount of the applicable sales tax.

Currently, sales taxes must be charged for non-exempt customers in the states of Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, and Washington. Note this is subject to change and the online order will reflect it if taxes are due based on the latest tax law changes.

Returns

BuffaloPrecision.com only stocks and sells high quality products! However, should the need arise to return a product you ordered, you must first get a “Return Material Authorization” Number (RMA).

Please e-mail us at sales.usa@buffaloprecision.com. You will receive an RMA with shipping instructions by return e-mail or fax. RMA numbers are valid for 14 days from date of issue.

Non-defective products are subject to a 20% restocking fee. Return shipment cost is the responsibility of the customer.

Special Orders / Out-of-Stock Orders / Buyouts

The same day shipment guarantee does not apply to out-of-stock items, special buy-outs, or special orders. Out of stock items usually ship within 2-3 business days.

Security

Because your information security is our highest priority, BuffaloPrecision.com has taken extreme steps to ensure that your payment information is processed confidentially and accurately.

Our site employs the latest version of Secure Socket Layer Technology (SSL). Your browser should display a “lock” or a “key” icon in the corner of your screen when a secure connection is made. Alternatively, you can check by looking at the URL bar on top of your browser. This line will typically show the first characters as “https” when a secure connection has been established. The more commonly used version, “http,” indicates a connection that is not secure. For more information, click here.

Conditions of Sale

Before purchasing, please read our full Conditions of Sale here.

 

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